Business Information
No. 1048 Xuegang South Road,
Xinxue Community, Bantian Subdistrict,
Longgang District,
Shenzhen, Guangdong,
China
Welcome to OMBREDOU customer support. We are dedicated to providing professional assistance for product questions, order support, shipping information, returns, and after-sales service. Our goal is to make every interaction simple, clear, and helpful.
Customer Support
Our support team can assist you with product information, order updates, shipping questions, payment concerns, and return requests.
Phone
+86 156 7812 4128
Support Hours
Our customer service team reviews every request carefully.
Response Time:
1–2 Business Days
Some requests involving carriers, payment providers, or order investigations may require additional processing time.
How Can We Help You?
Whether you are choosing the right cooling product before purchase or need assistance after receiving your order, the OMBREDOU team is ready to help.
- ✓ Product information and technical questions
- ✓ Product recommendations and usage guidance
- ✓ Order confirmation and order updates
- ✓ Shipping tracking and delivery assistance
- ✓ Return and exchange support
- ✓ Damaged, defective, missing, or incorrect item assistance
- ✓ Payment and account related questions
Before Returning Any Item
Please contact our support team before sending any return. Do not ship products back without receiving return instructions from OMBREDOU.
Our team will review your request and provide the correct return process and return address according to your order situation.
- ✓ Damaged product assistance
- ✓ Defective product support
- ✓ Incorrect item received
- ✓ Missing accessories or incomplete orders