FAQ

What is OMBREDOU?

AEROVIA is a modern air-comfort brand focused on cooling, airflow, and everyday home comfort. Our product range includes portable fans, desktop cooling solutions, air circulators, home fans, and air-care products.

Where do you ship?

We currently ship to eligible addresses within the United States. Shipping availability and delivery estimates are shown during checkout.

Do you offer free shipping?

Yes. We offer free shipping on orders over $50 unless otherwise stated during a promotion or at checkout.

How long does delivery take?

Delivery times vary depending on the destination and product. Once your order ships, tracking information will be sent to the email address used at checkout.

How can I track my order?

After your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Can I return my order?

Yes. Eligible products may be returned within 30 days of delivery, subject to our return policy.

Please contact our support team before returning any item so we can provide the correct return instructions.

What if my product arrives damaged or defective?

Please contact us as soon as possible with your order number and photos or videos showing the issue. Our support team will review the situation and help determine the appropriate solution.

Do AEROVIA products include a warranty?

Eligible AEROVIA products include a 1-year limited warranty against qualifying manufacturing defects. Warranty coverage may vary by product, so please refer to the product page or warranty policy for details.

Are OMBREDOU fans air conditioners?

No. AEROVIA fans and air circulators are designed to improve airflow and personal comfort. Products that use water-based cooling may provide a cooler-feeling breeze, but they are not replacements for refrigerated air-conditioning systems.

Are your products suitable for bedrooms?

Many OMBREDOU products are designed with quiet operation and adjustable airflow in mind, making them suitable for bedrooms, home offices, and other everyday living spaces. Please check the individual product specifications for available modes and noise information.

How do I choose the right OMBREDOU product?

For personal or desktop use, choose one of our compact cooling products. For bedrooms and living spaces, consider a larger air circulator, pedestal fan, or tower fan. For air-care needs, look for products that include filtration or purification features.

How should I clean my fan?

Always unplug the product before cleaning. Wipe exterior surfaces with a soft, dry or slightly damp cloth. Do not immerse the product, power adapter, or electrical components in water. Refer to the product manual for model-specific cleaning instructions.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible. Once an order has entered processing or has shipped, we may not be able to make changes.

What information should I include when contacting support?

For faster assistance, please include your order number, the email address used at checkout, and a brief description of your question or issue.

How can I contact AEROVIA?

For product questions, order support, shipping, returns, or general inquiries, please contact us at:

Email: service@ombredou.com

Our support team will respond as soon as possible during normal service hours.